Conversational AI is everywhere – in our phones and in devices scattered around our homes. Now this technology is rapidly being used in healthcare, which opens up incredible opportunities to increase healthcare access globally.

This insight report aims to inform technology developers, healthcare providers and regulators about how global organizations are employing a framework to practise responsible use of conversational AI in healthcare. With input from partners of the World Economic Forum who have successfully deployed Chatbots RESET, a Forum co-created framework, it aims to inspire others to responsibly adopt AI in healthcare.