Undergraduate degree in Chemical Engineering, Indian Institute of Technology; MSc in Chemical Engineering, Syracuse University; MBA, University of Texas, Austin. Various positions with FedEx over 17 years, including: President, FedEx Express, Canada; Vice-President, Marketing and Communications, Asia; currently, head, strategic planning, market analysis, customer experience, global advertising and brand and reputation management programmes for Canada, Latin America, Caribbean, Asia Pacific, Europe, Middle East, Africa and India as Senior vice-President, International Marketing.