Degree (Hons), Harvard College; graduate, Harvard Business School. Former: Vice-President and Principal Analyst, Forrester Research; Consultant, Monitor Group. Founder, Altimeter Group. Expert on social media and technologies and a consultant and independent thought leader on leadership, strategy, social technologies, interactive media and marketing. Quoted by The Wall Street Journal, New York Times, USA Today, Reuters and The Associated Press. Author, Open Leadership (New York Times bestseller). Co-Author, Groundswell (named one of the best business books in 2008). Awards and honours include: 100 most creative people in business, Fast Company (2010); one of the most influential women in technology (2009).