工作与未来
Why empathy is a must-have business strategy
“Empathy is important, but not enough to put significant investment behind it”. That sentiment, expressed to me by a senior banker, was the dominant position before the COVID-19 pandemic....
Leading authority on the intersection of AI, Empathy & performance
Belinda is the Chief Executive Officer of The Empathy Business, an award-winning consultancy that helps global organisations embed empathy into their Culture, Communications and Leadership using AI.
Belinda is a practitioner of using AI responsibly. She is currently leading Empathy & AI pilot programmes within companies to explore how technology can support more human-centric business with a focus on prioritising people over process. Her ‘Empathic AI’ approach led to a 20.9% reduction in complaints at AGL, the energy company.
Belinda is a Non-Executive Director for the UK Ministry of Defence and recipient of an OBE for Services to Women in Technology. She also trained as a barrister, and her career path reflects her core belief: that magic happens when the head meets the heart, when logic is fused with emotion, and when AI is designed to serve humanity.
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利益相关者主义
3 ways to humanize HR and create a culture of connections
While Human Resources - HR - has been on life support for years, COVID-19 has sounded its death knell. Less than 20% of us want work to return to how it was. According to Gallup, even pri...
工作与未来
应对职场滥权！该给你的单位消消毒了！
历史学家亨利·亚当斯（Henry Adams）曾说过，权力是一个“杀死患者的同情心才能消失的肿瘤”，而最近身居权力高层者爆出来的丑闻似乎也证实了这一点。
工作与未来
How to detoxify your workplace
In the words of the historian Henry Adams, power is a “tumour that ends by killing the victim’s sympathies”, and recent revelations about those sitting at the top of power hierarchies wou...
工作与未来
La habilidad crucial que falta en nuestro sistema educativo
Desde Blade Runner hasta Yo, Robot, las grandes pantallas de Hollywood han pronosticado el surgimiento de las máquinas. Las inteligencias automatizadas servirán nuestras mesas y conducirá...
The one crucial skill our education system is missing
From Blade Runner to I, Robot, the big screens of Hollywood have predicted the rise of the machine. Automated intelligences will wait our tables and drive our cabs. They will serve us by ...
企业向善
Why diversity programmes should be ditched in the workplace
These are the dark times for diversity: in an era of walls, barricades and divisive rhetoric, how can it can ever hope to thrive? But then maybe it was always doomed to failure. Even in h...
领导力
Want to be more empathetic? Here's some advice from a Navy SEAL
Traditional business models owe a great deal to the military. The hierarchy of responsibilities, from CEO to shop-floor, resembles those of a traditional military organization. So what, t...
工作与未来
People or process: which does your company put first?
When it comes to empathy and inclusion, which company department would you expect to see at the forefront? Your guess might be Human Resources – but bizarrely, you’d be wrong.
工作与未来
Why we need to torpedo the language of office warfare
What comes to mind when you think of your office? If it’s another week in the trenches, getting flak off colleagues,seeing failed campaign strategies run up the flagpole for the troops on...
公平、多样性和包容性
Oil crisis lifts the veil on women’s role in Saudi Arabia
"I want my daughter to be internationally successful, I want her to be whatever she wants, if she chooses to be a doctor or an artist. And I want people to respect her."
工作与未来
8 ways to lead with empathy
The traditional capitalist imperatives of finance and automation are giving way to a model in which firms compete primarily for human talent.
深度产业
Which companies are best at empathy?
女士们，请停止免费工作！
工作与未来